Just One Little Thing

Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW:

“We think offering human customer service is always going to be a VIP thing,” he said, comparing it to how people pay more for clothing stitched by hand rather than machines. “So we think that two things can be done at the same time. We can use AI to automatically take away boring jobs, things that are manual work, but we are also going to promise our customers to have a human connection.”

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